Business System Analyst - Williams-Sonoma
Williams-Sonoma Inc.'s Supply Chain organization, a critical and rapidly expanding component of the company headquartered in Memphis, TN, supports its extensive home furnishings retail operations—including brands like Pottery Barn and West Elm—through a vast network of manufacturing facilities, distribution centers, and transportation departments across the U.S. and globally, employing over 4,000 full-time associates and managing millions of square feet of logistics space to connect factories with retail, online, and mail-order customers.
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of the company, connecting factories with retail, online, and mail-order customers worldwide. The company operates a growing manufacturing base in the United States, producing nearly all of its upholstered furniture and much of its lighting. The Supply Chain environment is dynamic, fast-paced, and rapidly expanding, offering opportunities for those with expertise in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery.
About Williams-Sonoma DC - Memphis, TN
Founded in 1956, Williams-Sonoma has grown from a single store in Sonoma, CA into one of the largest home furnishings retailers in the country, with brands including Williams-Sonoma, Pottery Barn, and West Elm. The Distribution Centers are vital connections between factories and customers. The Supply Chain Organization offers strong opportunities for skill development and advancement for those with backgrounds in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery.
Williams-Sonoma, Inc Supply Chain Overview
- Over 4,000 full-time associates across the Supply Chain
- 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the US
- Large package/furniture distribution centers in Southern California, Northern California, Texas, Georgia, and New Jersey (9.2M sq ft), plus 1.2M sq ft of standalone final-mile furniture hubs
- Small package eCommerce distribution centers in Mississippi and Arizona (3.2M sq ft), with over 1,000 full-time and 1,500 seasonal/temporary associates in Mississippi
- Sutter Street Manufacturing upholstery factories in North Carolina and Mississippi, with over 1,400 full-time employees producing $900 million to $1 billion in sales
- Transportation Department for Ocean, Air, Trucking, and Rail with over 30 professionals in Memphis, TN
- 700 associates in sourcing offices in 10 countries in Asia and Europe, including China, Vietnam, Singapore, India, Italy, and Turkey
Position: Business System Analyst (Memphis, TN)
The Business System Analyst will join the Global Transportation team as the analytical driver of logistics operations, transforming complex freight, carrier, and cost data into actionable insights for strategic decisions across the international supply chain. The role involves cross-functional collaboration with transportation, procurement, finance, and operations teams.
Responsibilities
- Develop and maintain executive-level dashboards and reports tracking transportation KPIs (cost per shipment, on-time delivery, carrier performance, mode efficiency)
- Design, build, and manage ETL workflows to consolidate data from carrier portals, TMS platforms, internal supply chain systems, and third-party logistics providers
- Conduct deep-dive analyses on freight spend, lane optimization, capacity planning, and network design to identify cost-saving opportunities
- Partner with procurement and carrier management teams to provide data-driven support during contract negotiations and RFP cycles
- Build and maintain scalable data models for operational reporting and strategic scenario planning
- Champion data quality standards across transportation datasets, identifying gaps and collaborating with IT and data engineering teams
- Explore and pilot AI/ML applications within transportation analytics, including predictive freight cost modeling and anomaly detection
- Communicate findings clearly to both technical and non-technical stakeholders, including senior leadership
Required Qualifications
- High School Diploma or Equivalent
- At least 1+ years of experience in Power BI or Tableau, with ability to build production-grade dashboards
- At least 3+ years in logistics, supply chain, or transportation analytics; familiarity with freight modes (FTL, LTL, ocean, air, parcel) and carrier management
- Onsite and in-office role
- Hands-on experience with Alteryx or comparable ETL tools; comfortable building automated workflows for data blending and transformation
- Proficient in SQL for querying large datasets; experience with cloud data platforms (Snowflake, Databricks, Redshift, or similar)
- Proven ability to translate analytical outputs into business narratives; experienced presenting to cross-functional stakeholders and senior leadership
Preferred Qualifications
- Bachelor's degree in Supply Chain, Business Analytics, Industrial Engineering, or related field; MBA or advanced degree a plus
- Experience with global or multi-regional transportation networks (North America, Europe, APAC)
- Familiarity with AI/ML concepts applied to supply chain (demand forecasting, cost prediction, anomaly detection); experience with Copilot, Python, or ML platforms
- Familiarity with TMS platforms (Oracle TMS, MercuryGate, BluJay, SAP TM)
- Knowledge of trade compliance, customs, or international freight documentation
- Experience with Python or R for statistical analysis or automation
- APICS CSCP or similar supply chain certification
Physical Requirements
- Able to bend, reach, squat, and climb stairs/ladders
Company Benefits
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance
For more information on benefits, visit MyWSIBenefits.com.
EOE
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