Case Study: Alliance Business Solutions
Alliance Business Solutions, a nationwide provider of business and employee insurance along with HR and payroll services, addressed the challenges small business owners face with manual timekeeping and scheduling by integrating WorkforceHub's automated solutions—TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile—resulting in increased client productivity, satisfaction, retention, and a 30% annual growth driven by cross-selling to existing clients and attracting larger companies seeking better payroll services.
Alliance Business Solutions is a leading nationwide provider of business insurance, health insurance, employee benefit packages, HR, and payroll services. Their customers are business owners who often have to manage multiple responsibilities, leaving little time to handle labor management tasks. Many small business owners still rely on manual processes such as computer spreadsheets, calendars, or paper time cards to log employee time and attendance and coordinate scheduling.
While these manual processes can accomplish the task, they present several challenges. Extra time spent following up with staff to confirm hours worked could be better spent on more vital tasks. Manual operations also increase the risk of errors, which can lead to costly and unnecessary overtime. Additionally, conversations between associates and managers about topics like vacation time or shift swaps often result in misunderstandings that affect productivity and retention.
Solution
Alliance Business Solutions expanded its offerings to include workforce management solutions found in WorkforceHub. The suite includes:
- TimeWorksPlus for automated timekeeping and attendance tracking
- TimeSimplicity for advanced scheduling
- TimeWorks Mobile to enable on-the-go timekeeping for both managers and employees
These integrated solutions help businesses increase profits and become more competitive. Alliance Business Solutions now helps clients replace manual operations and become more productive with workforce management solutions. As a result, their clients are more satisfied and tend to stay longer.
Results
Since offering the new workforce management solutions, Alliance Business Solutions has grown 30% annually. This growth comes from two main sources:
- 1.Cross-selling current small business clients with innovative solutions to automate timekeeping and scheduling.
- 2.Successfully pursuing larger companies dissatisfied with the service from big payroll providers, thanks to their expanded end-to-end offerings.
"Essentially, timekeeping and scheduling are new arrows in our quiver to go after both small businesses and larger clients." — James “JJ” Jagels, Vice President of Alliance Business Solutions
Timekeeping and scheduling solutions are also ‘sticky,’ meaning they help retain clients longer. With the new solutions, Alliance Business Solutions significantly reduced its turnover rate, ensuring a steady revenue stream and a strong base for further growth. According to Jagels, "The ability to add new clients and keep them longer is a powerful combination that helps fuel our growth and profitability."
Swipeclock offers WorkforceHub, a unified Human Resources portal designed to optimize the performance of supervisors, employees, and businesses. WorkforceHub includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile, as well as onboarding, benefits enrollment, performance reviews, and employee engagement features. WorkforceHub is designed for busy employers who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
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