Case Study: Contract Manufacturer
A nutritional supplement contract manufacturer with 45 employees, operating 24/7 at 80% capacity and facing challenges in managing labor costs, overtime, shift coverage, and employee morale, successfully implemented WorkforceHub's TimeSimplicity and TimeWorksPlus for streamlined scheduling, automated shift coverage, mobile coordination, and employee self-service, resulting in improved morale, efficient workforce management, and audit-ready records with minimal training required.
Today's post is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees.
The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product development background but no experience managing a staff. She was trying to rein in labor expenses, stay compliant with overtime provisions, adequately cover all shifts, and keep highly-trained industrial equipment techs loyal.
To maintain profitability and guarantee a timely turnaround for their users, the plant runs around-the-clock. This creates numerous Workforce Management challenges including controlling overtime when jobs are running behind, creating schedules that maintain productivity without lowering employee morale, keeping employees informed of schedule changes, and accurately tracking PTO accruals. The owner also wanted to be able to accommodate staff members’ shift preferences as much as possible.
Solution — WorkforceHub
WorkforceHub incorporates TimeSimplicity which offers expedited scheduling and TimeWorksPlus for integrated time and attendance tracking.
- Set up schedules with drag-and-drop simplicity
- Customizable job codes make sure the right employees are scheduled
- System automation finds eligible staff members to cover open shifts
- Customized system warnings reduce over-staffing and unplanned overtime
- Complete mobile coordination for employees and management
- Employee Self Service enables staff to manage their time cards, post shift requests, and monitor PTO accruals
- Maintains audit-ready records
The owner of the contract manufacturing facility was amazed at how promptly WorkforceHub was up and running. Very little training was needed because the system is as easy to use as an intuitive, well-designed app.
Employee morale improved in the first couple of weeks because of the Virtual Trade Board which keeps all staff members notified about open shifts and allows interested employees to request shifts without having to talk to a manager. Supervisors approve shift change requests and the necessary employees are automatically notified. The supervisors enjoy the fact that they no longer have to spend hours creating schedules and preparing time cards for payroll, and the owner appreciates the peace of mind provided by the compliance tools in WorkforceHub.
WorkforceHub was not created just for 9-5 offices. It is flexible and customizable to smoothly handle the complex scheduling logistics of manufacturing facilities that run 24/7.
WorkforceHub from Swipeclock transformed Workforce Management for this company and continues to help them maintain a loyal workforce.
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