Dashboard Now Available in WorkforceHub
The newly launched WorkforceHub dashboard enhances user experience by providing a customizable, role-based starting point that reduces support tickets, strengthens competitive positioning, and improves client retention by simplifying daily operations for users.
The WorkforceHub dashboard is the starting point for many of your clients. Navigating various screens or having to search for what is needed can waste time and create friction.
A new dashboard is now live in the platform, and it’s a great enhancement to the workforce product that your clients rely on daily. Additionally, it’s designed to support your business in three key ways.
Reduced support volume
When clients can find what they need without navigating, they ask fewer questions. That means fewer inbound support tickets to your team, saving the support technicians valuable time every day.
A stronger product story
When you’re in a competitive deal, the dashboard is a tangible, demonstrable differentiator.
Most competitors have a dashboard, but few are role-based by default. Even fewer let individual users customize their own view without admin involvement.
Better client retention
Clients who feel like the platform is easy to use are more likely to renew. The dashboard turns the perception of “this is harder than it should be” into “this gives me a great starting point for the day, and I know exactly what actions I need to take to keep operations moving.”
These competitive differentiators help WorkforceHub stand out to new and existing clients alike. Plus, your team won’t have to spend hours answering questions or struggling to keep clients happy. Everyone wins!
You can find additional resources regarding the updated dashboard in PEP, including a recording of the Base Camp webinar in April, where we showcased the feature. (Partner credentials required for access.)
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