Student Accounts Specialist - LaGrange College
The Student Accounts Specialist at LaGrange College is responsible for assisting students with understanding and managing their tuition and fee accounts, processing payments and deposits, ensuring compliance with regulations, providing excellent customer service, collaborating with various departments, maintaining accounts receivable policies, and resolving account discrepancies, requiring three to five years of related experience and strong communication, customer service, and basic accounting skills.
Job Summary
The Student Accounts Specialist is an integral part of the business office team. The incumbent will assist students with understanding their tuition and fees accounts and in making payment arrangements for account balances. The incumbent will also collaborate with other departments to ensure effective customer service to students, faculty, and staff.
Job Duties
- Assists students with understanding their tuition and fees accounts by assessing student needs and assisting students in making payment arrangements for account balances.
- Acts as primary point of contact for students in accurately recording tuition payments to student accounts and recording college revenues to the general ledger.
- Processes deposits for university departments; prepares and verifies cash and check totals for daily bank deposits.
- Provides excellent customer service to students, staff, external organizations, and the public.
- Ensures compliance in accordance with federal and state regulations and college policies along with standard accounting procedures.
- Serves as liaison between the Business Office and other departments including Financial Aid, Admissions, and Housing.
- Maintains and creates documentation of all current and new accounts receivable (AR) policies and procedures.
- Researches and resolves discrepancies and/or disputes related to student accounts.
Qualifications
- Excellent customer service and problem solving skills
- Excellent communication skills – verbal, written, and interpersonal, with demonstrated ability to effectively communicate across all levels of the institution
- Basic accounting skills
- Three to five years related experience
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