Case Study: Tech Firm With Remote Employees
A fully remote software development firm with 18 employees faced scheduling and timekeeping challenges, especially among hourly tech support staff, which led to understaffed shifts and payroll errors until they implemented the cloud-based WorkforceHub system—comprising TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile—that streamlined scheduling, shift trades, time tracking, and notifications, thereby improving workforce management and reducing customer wait times.
Telecommuting is a valuable perk offered by the example company, a software development firm with 18 permanent employees and contract workers hired as needed. The business operates entirely from a virtual office, benefiting from reduced overhead costs and the ability to attract skilled professionals who prefer remote work.
All staff, including the owner/manager, work from home. Ten permanent employees are full-time developers, while eight provide round-the-clock tech support. Initially, the organization used modern videoconferencing and customer support technology but did not automate timekeeping and scheduling.
The owner trusted his employees and found them motivated and productive. However, timekeeping and scheduling issues arose, particularly with hourly tech support staff and contractors. Shifts were often left shorthanded, increasing customer wait times and risking client loss. The owner allowed techs to trade shifts, but managing the schedule on an Excel spreadsheet was unworkable.
Paper time cards were error-prone and slowed payroll processing. At the end of each pay period, associates would scramble to fill in missed shift times, leading to inaccurate reporting and potentially higher wage costs.
Solution – WorkforceHub
The owner tasked a tech support employee with researching Workforce Management systems. After learning about WorkforceHub from a friend, she explored the Swipeclock website. WorkforceHub includes TimeWorksPlus (for time and attendance), TimeSimplicity (for scheduling), and TimeWorks Mobile (the mobile app). She recommended WorkforceHub, and the company implemented it quickly and successfully.
WorkforceHub Clears Up Confusion
With WorkforceHub, employees can check their time cards, accruals, and schedules. They can submit shift change requests to the trade board and receive notifications when another worker picks up a shift. This eliminated shorthanded shifts and scheduling mix-ups, reducing customer wait times.
Cloud-Based Solves Compatibility Problems
Remote tech employees use various hardware and software. WorkforceHub, being cloud-based, works seamlessly across desktops, laptops, iOS, and Android devices, and removes the need for costly software upgrades.
Mobile App Improves Time Card Accuracy
Previously, paper timesheets led to frequent errors. Remote associates often forgot to update their time cards and had to recall hours after the fact. The owner embedded the TimeWorksPlus login portal into the employee dashboard, reminding team members to punch in at the start of their shift.
If your business operates virtually and needs a workforce management system for telecommuting, Swipeclock offers WorkforceHub, which includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. WorkforceHub is designed to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs. The system can be implemented quickly to optimize performance for managers, employees, and the company.
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